Job Summary:
Luxe Golf Bays is redefining golf entertainment—and we’re looking for a dynamic and driven Floor Manager to help lead the way. As a Floor Manager, you will be the point person for daily operations across the guest-facing areas of the venue, ensuring a smooth, fun, and high-quality experience for every visitor. This role blends leadership, hospitality, and operations management in a high-energy, team-oriented environment.
Key Responsibilities:
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Oversee daily operations on the floor, including bay service, food & beverage delivery, guest relations, and staff coordination.
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Lead, coach, and support front-of-house team members (servers, bay hosts, runners, bartenders, etc.) during service shifts.
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Ensure exceptional guest experiences by resolving issues promptly and professionally.
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Monitor and maintain venue cleanliness, ambiance, and operational readiness throughout service.
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Assist with training, and mentoring team members to ensure peak performance and adherence to Luxe Golf Bays’ standards.
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Communicate effectively with kitchen, bar, and management teams to ensure service flows seamlessly.
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Help implement and uphold health, safety, and compliance standards.
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Manage performance during shifts and escalate staffing issues to senior management when necessary.
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Track and report guest feedback, team performance, and operational challenges.
Qualifications:
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2+ years of experience in hospitality or entertainment venue management (food & beverage, restaurant, or event space preferred).
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Strong leadership and interpersonal skills.
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Ability to stay calm and efficient under pressure.
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A customer-first mindset with a passion for creating memorable guest experiences.
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Excellent communication and problem-solving skills.
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Flexible availability, including nights, weekends, and holidays.
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Experience with POS systems and basic reporting software.
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High school diploma or equivalent; degree in hospitality or business is a plus.
Why Join Luxe Golf Bays?
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Fast-paced, fun, and upscale environment.
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Competitive pay and performance incentives.
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Opportunities for career growth and leadership development.
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Staff perks, discounts, and access to top-tier training.