Who Are We
An entertainment corporation, ROC Ventures manages a collection of brands in the sports, entertainment, and real estate sectors. Our campus is recognized as a best-in-class facility and the largest contributor to sports tourism in Southeastern Wisconsin.
ROC Ventures (“ROC”) is committed to our mission of providing a ‘return on community’ through the successful operation of our product offerings where we live, work, and play.
Position Objective
Providing a warm welcome, and delivering memorably excellent service, you will be the first and last impression with our customers. Provide guests with a consistent level of impressive service that exceeds their expectations during campus events. This position is responsible for controlling traffic and instructing cars on where to park, as well as setting-up and tearing down cones, barricades, and signage.
Responsibilities
- Greet all guests as they enter and exit of the facility.
- Provide excellent customer service to all guests.
- Assists in all aspects of event preparation and execution.
- Allows entry into the venue and directs traffic coming in and out of the venue.
- Guiding customers into designated or available parking spots.
- Must be able to respond to objections with a guest service approach.
- Strong verbal and interpersonal skills with ability to communicate effectively with guests and other employees.
- Must possess the ability to work hours as dictated by events.
- Must possess the ability to work a flexible schedule to include days, nights, weekends, and holidays.
- Ability to stand for long periods of time and work outside in all weather conditions.
- Able to work in an environment that is fast paced, loud and stressful.
- Must be able to carry/move/handle 25 pounds using proper lifting.
- Become familiar with all areas of facility to ensure that parking needs are executed during scheduled shifts.
- Be a good teammate, contribute positively to a winning culture, and be respectful.
Desired Qualities
- High school diploma or equivalent.
- Must be at least 18 years of age.
- Follow directions and directives from supervisors.
- Follow the organization’s policies and guidelines.
- Professional appearance, positive attitude.
- Strong communication skills with both supervisors and teammates.
- Ability to maintain composure and to exercise sound judgment and discretion in establishing and maintaining good relations with guests and patrons.
- Must be able to work long hours, flexible hours including evenings and weekends.