Ticket Sales & Service

Position Objective

If you want to be a sports business version of a utility infielder, you shouldn’t waste your time reading the rest of this job description. To become a superstar with teams, you need to first know that it all starts with tickets.

Tickets are the lifeblood of sports. So, we start our people on our lifeblood—remember, that’s tickets. We don’t give you the phone book and tell you to go sell. Our philosophy is train, train, train, and when we get tired of that, we train some more. Our goal is to accelerate your growth as fast as we can. You see, we want you to get better quicker to so the impact of your contribution can be felt across our organization.

We like to fill positions in our organization with people that have learned our sales methodology. We’ll train you, we’ll encourage you to become successful, and then we’ll look for you to do the same with recruits across the organization.

This position will be selling tickets, including group game or event tickets, and packages. We don’t expect that you’ll know how to sell our ticket offerings, so we provide training starting with how to help the decision maker select which is best for them.

Essential Duties and Responsibilities

• Gain knowledge of ticketing system to answer questions and troubleshoot any customer issues
• Game day responsibilities include: box office operations, answering incoming calls & emails, and/or prospecting clients at the stadium
• Leverage best practices to sell tickets
• Maintain accurate records of all prospecting activities and closed sales
• Assist with ticket holder gift distribution
• Other duties as assigned

Qualifications

Do you want to be a superstar in sports business? That’s the first qualification. If you answered yes, then answer two more questions: (1) Do you have a strong work ethic? and (2) Do you have a desire to learn and excel?

You should have strong communication skills (you have to talk to people), and a willingness to listen and learn. If you don’t have sales experience, don’t worry about it because we don’t worry about it.

Requirements

• Bachelor’s degree preferred
• Strong organizational skills
• Strong verbal communication, networking and relationship building skills
• Ability to work independently in a fast-paced, changing environment
• Basic understanding of technology systems and Internet applications as well as CRM systems
• Working knowledge and understanding of Microsoft Office suite
• Experience in Tickets.com, Ticketmaster Arctics, and other ticketing systems a plus, but not required

How Much Will You Make?

You’ll make a base salary plus commissions.